We appreciate you visiting our website at hairandskinfactory.com, an Indian company, that provides a wide selection of natural and ayurvedic wellness, personal care, and hair care products. Your use of this website is subject to the Terms and Conditions, Payment, Delivery, and Returns Policies, as well as our Privacy Statement, all of which are available on this website.

You are solely entering into a purchase/sale transaction when you place an order on this website. This rule is applicable to all situations in which ABIPL is to be paid using any method, including credit card, bank card, debit card, check, bank transfer, and other payment methods. You must complete the online transaction in order to place an order. Calling the customer service department on the phone may or may not help with this.

Payment Method

The Avenue Gateway accepts the following payment methods: Banks and other organizations that are a part of the Visa and MasterCard networks issue both domestic and international credit cards. Direct debit payments from a few Indian banks via net banking. At the time of check-out and before making payments for purchases, a complete list is accessible.

Details of product pricing

The website’s price listings for products are up-to-date. Although every effort has been made to ensure that the product labels are accurate, data entry and updating mistakes may happen. We reserve the right to cancel an order if a transaction has been completed but the price stated was incorrect. In the unlikely event that this occurs, we will issue a complete refund for all payments made.

Everything on this website is priced in Indian rupees. The applicable exchange rate and fees from the bank will be used for any international credit cards used on the website. Any disputes or questions regarding exchange rates and bank fees should be addressed to the bank or organization that issued your card or payment instrument, as we lack jurisdiction over these matters.

All orders are accepted at the price in effect. When we receive payment raise an invoice, and we will charge the price that is current at that time. In India, GST is applicable to our products.

Privacy and security

To protect transactions, the website employs Secure Data Encryption and SSL (Secure Sockets Layer).

To protect you from unintentional disclosure to third parties, the web store encrypts and sends any information you enter during a Secure Socket Layer (SSL) session when you transact with it. This is a guarantee that it adheres to the best security procedures used by significant online merchants, where all payments are processed instantly for your security.

Information from credit cards and debit cards is not retained by us, nor is it taken by us. The provided payment gateway, which is authorized and complies with the rules and specifications of numerous banks, institutions, and payment franchisees, directly collects this information.

Please read our privacy policy for more information.

Out of stock conditions

Our goal is to make sure that every item listed on the website is readily available for shipment to the customer. However, if for some reason the same is not available, we will get in touch with you within 2 business days and give you the choice to change, postpone, or cancel the order as it suits you.

Delivery of goods

Purchases is shipped from our own or outside warehouses, shops, or offices located throughout India. Depending on the delivery address, we aim to have the products with you in 5 to 8 working days for metro areas and 8 to 12 working days for non-metro areas following receipt of your order and payment. 

Our own employees, outside couriers, and logistics providers, or the Postal Service will deliver your order, typically between the hours of 10.30 a.m. and 7:30 p.m. At the time of delivery, the goods must be signed for. When a product is signed by someone other than the person placing the order at the address provided at the time of the order, we accept no liability.

We are not responsible for incorrect addresses provided at the time of placing the order because the transactions are authorized by the cardholder. After delivery, we are not liable for any damage to the products. On the day of delivery, any claims for shortages or damages must be made to customer service via the web store’s contact us page.

Delivery Fees

Depending on the product, packaging, size, volume, type, and other factors, shipping and handling costs may change. The shipping and handling charges are displayed during the checkout process, and customers will be aware of them before making payments.